This agreement is between you (client/customer of GageDigital) and GageDigital. Upon payment for service to GageDigital you are agreeing to this Terms of Service.
Web hosting services are resold from a 3rd party company. GageDigital has an agreement with the 3rd party company, just like the agreement you have with Gagedigital. We (GageDigital) do not own nor house any of the web servers, thus any reference herein to GageDigital Servers is refering to the use of the 3rd party servers.
GageDigital webhosting is able to give you a discounted rate in service, because this service is purchesed by GageDigital at a volume price and then resold in smaller service packages. All of GageDigital web hosting services are shared accounts. This means your server is also used by other people like you.
GageDigital will not sell, distribute, reveal, or otherwise make available any customer information. We contribute a great amount of time and help to anti-spam organizations. Should we need to contact you directly regarding your specific account or service we will do so via email only.
30 Day Guarantee Statement for Shared Accounts ONLY: If for any reason you are unhappy with the services you receive from GageDigital during the first 30 days of service, you may request in writing via email that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are cancelling (as we request for any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.
All new web hosting accounts purchased on our order page are set up within 48 hours by our account administrators. You will receive email(s) including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and GageDigital, this process may sometimes be delayed.
In order for your domain name to point to the GageDigital server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. That process is not known as a domain transfer. You will need to give your registrar the following DNS servers.
All payments will be charged to paypal. Accounts 15 days past due will incurr a $10.00 USD late fee charge. We only accept PayPal for payment of services. Yearly plans renew automatically and payments will incur unless you submit proper cancelation of your account. In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly payments will incur unless you submit proper cancelation of your account. Any debt not paid will be forwarded to a collections agency.
If you wish to cancel your services, you must file your request via email 5 business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month/year and hereby agree to complete payment as invoiced accordingly.
If you cancel your account and your payments still continue for any reasons such as 1) by fault of GageDigital 2) by fault of the credit card processor, or PayPal 3) by fault of any other payment collection company we are not responsible for any overdraft fees that are issued by your financial institution.
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
If, for any reason, GageDigital fails to deliver said services, a prorated credit can be issued upon request. No credits will be issued if abuse of our stated policies forces GageDigital to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days.
Cancellations of accounts pre-paid for on a monthly basis will not receive a credit/refund for the remainder of the billing period, therefore we encourge to only submit cancellation when the account will no longer be used. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated credit, not a refund, based on the monthly rate of the same hosting plan, where any applicable credits will be issued to the client account and can be used to purchase other services/products by client at anytime. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
GageDigital believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service: racism or prejudice due to color, creed, or belief; any violent/malicious/obscene/pornographic content written, visual, auditory, or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.
We prefer that you self-govern your content and remain responsible and all-knowing of your website publically provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible. However, if GageDigital is made aware of any questionable content on a GageDigital hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a GageDigital server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.
GageDigital, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall GageDigital be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site.